Privacy Policy

Protecting the privacy of our visitors is one of our priorities. We therefore invite you to review the privacy terms we provide below.

What information is being collected?


Browsing data

During use, information communication systems and software processes for managing the web site retrieve some personal information, the transmission of which is the basis for the use of Internet communication protocols.

It is data that is not related to specific individuals, but by its nature, through the processing and linking with data of third parties, could enable the identification or information about the user.

This category of data includes the IP address or domain names of the computers used by the users linking to the website, the URI (Uniform Resource Identifier) ​​of the requested resources, the time of the request, the method used to request the server, the size of the file received in response, the numeric code which indicates the status of the server response (successful, error, etc.) and other parameters related to the operating system and users.

The information provided is used only to obtain anonymous statistical datasets on the Website and to verify that it is functioning properly and is deleted immediately after processing.



Cookies are text files located on your computer to collect standard online and visitor behavior information.

This information is used to monitor the use of the website and to compile statistical reports on the activities of the website. You can adjust your browser settings so that you do not save cookies. However, in certain cases, some of the functionality of our site may require cookies and may not work if you choose not to accept them.

Cookie settings


What information do we collect about you?

The HVAC Shop may collect the following information about you:

  • Contact information: name, title, address, contact number, email address, fax number.
  • Your interests regarding the use of our site: the way you use our site, what group of items / services is in your area of ​​interest.
  • Photos and videos: Business presentations and receptions can be accompanied by taking pictures or recording videos that we later post on the HVAC Shop website and social networks.
  • Customer information: Offers requested, item purchase information.

We collect personal information about you when you subscribe to a newsletter, download material, or send an email.

Website usage data is collected by a cookie.


How will we use information about you?

We collect information about you to send you a newsletter, event invitations, to email you about products and services that we think may be of interest to you. We also collect visitor statistics to help optimize our sites. HVAC Shop will not share your information for marketing or any other purposes with other entities. We will not process your personal information in any way that is not described in this privacy policy. We will process your personal information in an appropriate and relevant manner and limit it to what is necessary given the purpose for which the information is used. When processing, we use the best available technical options for data protection and encryption.

Your personal information will only be processed for the purpose indicated.



We want to send information about our products and services. If you have given your consent to receive the marketing materials, you are free to withdraw it later.



HVAC Shop temporarily stores your data in the Mailchimp database. Mailchimp is the world’s leading marketing platform. You can find out more about their terms of use here.


Other websites

Our website contains links to other websites. These privacy policies apply only to the HVAC Shop site, so when you visit other websites you should read their privacy policy.

Access to your information, changes and other rights

You have the right to request a copy of the information we store about you. If you would like a copy of your personal information please contact us by email at

We want to make sure your personal information is correct and up-to-date. Therefore, you may ask us to correct or remove incorrect information. You may also request that we delete all your personal information that we store.


Personal Data Rights

The General Data Protection Regulation (GDPR), is a regulation of the European Union that protects your personal information and requires that it be collected in accordance with the law under strict conditions, for a justified purpose. Persons or organizations collecting and managing your personal information must protect them from misuse and must respect certain data owner’s rights as guaranteed by EU law. Realizing the seriousness of the Regulation, the HVAC Shop guarantees its visitors and clients all rights based on GDPR regulation, namely: right of access, right to rectification, right to forget, right to limit processing, right to portability, right to object, right not to be subject to automatic processing of personal data, right to file complaints and the right to compensation.

If you exercise any of these rights, we will check the merits of your rights and respond to any queries promptly within thirty days at the latest. In complex cases, or in the case of multiple requests, this period may be extended by an additional sixty days, which will be notified to you.


Changes to the Privacy Policy

The Company reserves the right to amend this Policy at any time without giving any special notice to interested persons. For this reason, it is recommended that all interested parties regularly check the content of the Company’s web pages for information on the up-to-date content of this Policy.


In Osijek, April 2020.